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Free Complaints to Peers about Customer Treatment

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_________________, _________________ _________________

 

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_________________, _________________ _________________

 

Dear _________________:

 

I just got off the phone with my client, _________________. I spent half an hour listening to _________________ scream at me about how _________________ intends to close _________________ account and take _________________ business elsewhere. Apparently, while I was gone, _________________ was put through to you for an answer to a question about _________________.

 

_________________, if we lose this account, we all lose. If I can't soothe _________________ into coming back, believe me, _________________ is not going to give _________________ business to you. I don't know exactly what you said to _________________, or whether _________________ misinterpreted your words or your tone of voice. But whatever occurred, damage was done during that conversation, and we need to rectify it.

 

I have asked _________________ to be present during a meeting between you and me at which we can discuss this situation and see what might yet be salvaged. Please be in _________________'s office at _________________.

 

Sincerely,

 

 

 

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