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Free Complaint of Poor Service and Merchandise

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_________________, _________________ _________________

 

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_________________, _________________ _________________

 

Dear _________________:

 

I know that your company is committed to providing high-quality service and merchandise. This is why I was disappointed to find that the _________________ I had purchased from your company was so poorly made. I was even more dismayed when I called your _________________ line and was treated to a curt response from _________________.

 

I bought the _________________ on _________________ at _________________. A photocopy of the receipt is enclosed. I read the instruction manual carefully and, as far as I could tell, followed all operating instructions for the _________________. When I turned it on it _________________. Clearly, I got a lemon.

 

Calling your _________________ line only added insult to injury. Your representative, _________________, was extraordinarily unpleasant for a person in that position and implied that if the equipment didn't work, it was my fault. _________________, in my business we follow the adage that "the customer is always right." I think you had better give _________________ a little training on this point.

 

In short, I am surprised and displeased at the quality of my purchase, and I am requesting a complete refund along with an apology from _________________. Moreover, I am asking that you send me a prepaid shipping label so that I do not have to bear the cost of shipping this shoddy merchandise back to you.

 

Assuming that this unpleasant episode can be resolved promptly, I am still willing to consider myself a customer of yours and to give your company my business in the future. However, I need to hear from you soon -- hopefully within a week.

 

Thank you for understanding my dismay, and for sending the shipping label within the next few days.

 

Sincerely,

 

 

 

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