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Re: Account number: _________________

 

Dear _________________:

 

Thank you for your inquiry regarding the balance on your account. We recently changed bookkeepers, which may have led to some confusion here in our office.

 

After reviewing your account, I see that you are correct: Your payment was not credited properly. I have credited your payment, and your account is now current, with a balance of _________________.

 

I apologize for this error, and hope that it has not caused you too much inconvenience. We look forward to serving you in the future.

 

Sincerely,

 

 

 

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