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Free Account Balance - Customer Error

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_________________, _________________ _________________

 

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_________________, _________________ _________________

 

Re: Account number _________________

 

Dear _________________:

 

We have received your letter of _________________, in which you maintain that your balance with our store is _________________, rather than the _________________ that our records show.

 

I have carefully studied all the transactions on your account for the past quarter and am enclosing photocopies of several relevant invoices. The balance you have claimed would have been correct had it not been for the purchase of _________________ on _________________. These purchases, in addition to the normal interest charges accruing on your ongoing balance, add up the balance shown on your recent statement.

 

Thus, the balance in your recent statement does reflect the actual amount you owe. If you have any further questions about this matter, please contact me.

 

Sincerely,

 

 

 

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