Frequently Asked Questions

For the new users on the Rocket Lawyer website, we offer the opportunity to make one document for free. Once done creating the document, new users will see the Free Document offer along with options for our 7 day Free Trial of our memberships and Legal Plans. Once the Free Document offer is selected the document can be printed immediately or downloaded as a PDF. There is one Free Document per account and any document can be used as the Free Document.

While the Free Document gives you access to print, the 7 Day Free Trial of our Legal Plans gives you the opportunity to create a document and make use of membership features like direct editing, e-signature service, downloading in multiple formats and collaboration tools. If you create a Free Document you have the option of upgrading into the Free Trial for access to these features.

A read only document refers to an item where you cannot make changes. Here at Rocket Lawyer, our read only documents are items you can print or download as a PDF. .

Rocket Lawyer's 7 Day Free Trial is an opportunity to try out the Rocket Lawyer Basic Legal Plan or Pro Legal Plan services and create unlimited legal documents, try out our E-signature service and use the document management tools. For lawyers who are interested in our offerings, Rocket Lawyer has a free trial just for the legal professional.

If you choose to continue your paid Rocket Lawyer Legal Plan beyond the trial period, your credit or debit card will be automatically billed for the plan. If you decide not to continue your free trial, simply end the trial and downgrade to a free membership before it expires. You can keep your completed documents with no further obligation.

During the trial period, your credit or debit card is authorized to launch your account and to make sure the card is valid and that the account has one trial period. You might see a "pending" charge of $0.01 on your bank or credit card statement. The authorization is removed by your financial institution automatically when you cancel during the free trial period. No funds are actually collected from you unless you continue your Rocket Lawyer Plan beyond the 7 day trial period.

Should you decide not to cancel during the 7 day Free Trial period you would enter a paid Monthly Legal Plan on the 8th day, the day following the trial period. Example: If you sign up on the 1st of the month you would be billed on the 8th.

Rocket Lawyer creates documents through a simple step-by-step interview, asking questions that builds custom documents based on how they are answered. The document can be previewed as you proceed. To modify, simply change any of the answers, click continue and the document will update automatically. This technique has revolutionized the legal document industry, enabling our users to make the documents they need quickly and easily.

These document interviews are designed and regularly updated by lawyers and paralegals to help make each document legal throughout the United States.

Yes, you are welcome to manually make changes to your document while in the Free Trial or Legal Plan. Free "read only" Documents cannot be edited. First be sure to log into your account:

1. Select the My Account menu and click on My Documents.
2. Click on the name of the document you want to edit.
3. You will see an image of your completed document (if you have completed the document interview and either signed up for the free trial, purchased a membership or purchased the single document).
4. There will be a row of buttons directly above the document image, above that row you will see a lone Edit button.
5. Click Edit and you will see a warning screen stating that once you make manual changes you will not be able to return to the document interview. Continue to agree to Edit.
6. To save your changes click the "Check In" and "Save Changes" buttons that appear where Edit was previously.

If you are in a Free Trial or a Legal Plan you are also welcome to download the document as a Microsoft Word document to make changes offline.

Once you are done completing the document interview questions for a document it will be specific to the state you designate and to your situation.

Be sure to review your Next Steps outlined in the Legal Checklist, they are included with every document. These Next Steps provide additional information to help make your document legally binding in your state.

To locate your Legal Checklist:

1. Select the My Account menu and click on My Documents.
2. Click on the name of your document you want to complete.
3. To the right of the document image will be a link that reads "Legal Checklist". Click this link.
4. A window will open with the information on the steps you will need to take to make the document legally binding. You can print this Legal Checklist out from a print button towards the top of the pop up window.

Steps may include instructions for signing, witnesses, filing and notarization.

Yes! You can collaborate on any document. To share a document so that a collaborator can view or edit the document online:

1. Select the My Account menu and click on My Documents.
2. Click on the name of your document you want to complete.
3. Above the document image are a row of icons, click on the one labeled Share.
4. A window will appear labeled "Manage Sharing for Document Title".
5. Enter the e-mail address for the person you want to share with under "Add People" and the name of the person.
6. To the right of their name field select if you want them to be able to edit or simply view the document.
7. Click Share. This will send a message with a link to access this document.

The collaborator will now show under the Sharing Administration panel on the Home page in your account.
Please note: Free accounts and Free Documents will not have access to the Sharing capability.

If you are done editing your document and want to learn more about maintaining your legal health to better understand, manage and control your legal life you can answer the questions for our Legal Checkup. When you are done suggested documents will be listed in the Next Steps section under the My Account menu. Otherwise you can return to the document to print, download, edit, e-sign or review your Legal Checklist to see the Next Steps of making your document legally binding.

Please Note: Free documents do not include access to Next Steps.

To return to your document please first make certain your a logged into your account. Once you are:

1. Select the My Account menu and select My Documents.
2. Click on the name of the document you wish to return to.
3. If you have not finished the document you will be returned to the interview where you left off. Otherwise, if you have finished and purchased a document, Legal Plan, selected the Free Document, or are within a Free Trial you will see the finished document image on your screen.

All of our documents auto-save your answers as you submit them in the interview process (you submit by clicking the Continue button). Be sure to complete 100% of the interview to see your other document management options.

If you are logged into your account you can change your password by:

1. Clicking on My Account and select Account Details.
2. Scroll to the bottom of the Account Details page.
3. You will see a box on the left that reads "Change Password". Click this box.
4. Enter your new password twice, once into each blank password field.
5. Click the blue Save button at the bottom to save your new password.

Should you be unable to access your account you can click here to request a password reset e-mail to be sent to you.

Yes, you can download the documents you create here at Rocket Lawyer.

For Free Trial and Legal Plan holders, you can download in Microsoft Word, PDF, RTF and Text formats. Individual document purchases, Free Documents, and Free Membership accounts will only allow you to download the document as a read only PDF.

To download a finished document:

1. Select My Account and click on My Documents.
2. Click the name of your document.
3. Above the document image will be a row of buttons including the download menu. Click this menu.
4. Select the format that you want to download.
5. You will be presented with the option to Save or Open your document. Select whichever option works best for you.

The term e-signature stands for Electronic Signature. It is a method of signing that identifies and authenticates two persons and allows them to legally sign and approve legal documents via e-mail. This service is only available to our Legal Plan and Free Trial members.

When you use Rocket Lawyer's e-signature service, your document is securely sent by email to the other party. Once the other party has e-signed the document, it is sent back to you for your e-signature. Once you e-sign, the document is legally binding.

To e-sign a completed document:

1. Select My Account and click on My Documents.
2. Click on the name of your document.
3. Click the e-signature button, which appears in a row of buttons above the document image.
4. When prompted, enter the name and email address of the other party who needs to sign.
5. Click Send.

The recipient will receive an e-mail from our trusted partner, EchoSign, requesting their e-signature. After reading over the document the other party can e-sign the document by typing their name and clicking a green Sign button. Next, the document will be sent to your e-mail address for you to read, type your name and click the green Sign button. When finished, the document will be accessible in each party?s Rocket Lawyer account. If a party is a new user, an account will be created for them.

Once a document has been e-signed or sent for e-signature you will not be able to edit the document text.

Not all documents can be e-signed, such as documents requiring witnesses or notarization. Documents which only require one party?s signature do not have the e-sign button as an option.

Depending on the state you file in, the incorporation timeline and pricing varies greatly.

Please check here for the estimated timeframe for incorporating in your state once the state marks the request as received.

To view our cost calculator click here and select the Pricing and Options tab.

We have several resources to learn about incorporating a business and how our process works.

Visit our Incorporation Center to learn about the Rocket Lawyer incorporation process and details. Our legal help articles on Incorporation can be found here.

Once you submit your incorporation information and start the Free Trial you are welcome to cancel any time during the 7 day Free Trial period. Cancelling during your Free Trial will not affect your incorporation process.

If you decide that you want to keep the Pro Legal Plan for access to our business documents, E-signature service, On Call attorney reviews of documents, and discounted attorney rates we do have special pricing for our incorporation customers. To find out more about these specials and how to get the most of of a Pro Legal Plan for your business give us a call at (888) 627-1186

Rocket Lawyer provides do-it-yourself services for consumers and small businesses. Rocket Lawyer's customer support and sales teams are happy to provide you with information about your membership, however, they do not provide any legal advice. When more complex matters require specific legal advice you should seek the advice of a lawyer.

Rocket Lawyer offers three ways to reach a lawyer. You can get exclusive Legal Plan member only discounted services and support through On Call. You can also contact a lawyer not included in your Legal Plan by searching the Attorney Directory or asking a lawyer online.

Rocket Lawyer On Call^TM benefits are activated 90 days after the start of all monthly paid memberships begin. You can get immediate access to On Call by upgrading to an annual plan by calling 888-627-1192.

Benefits are immediately available for all annual members.

Once you are within an Annual Legal Plan or have been in a Monthly Legal Plan for 90 days your benefits are activated. To access your On Call attorney, complete the following steps:

1. Click on the "Learn More" link in the black On Call banner at the top of your account Home page so you are directed to your On Call Benefits page.
2. On the On Call Benefits page click the green "Speak With A Lawyer" button.
3. Read through the information about how On Call works and review the terms and conditions.
4. Click the green "I Accept" button.
5. Now you will see the number for On Call. You can dial that number to access your benefits.

If you need the phone number any time in the future you can simply click on the green "Speak With A Lawyer" button and it will be displayed.

Please have your membership ID number ready when you call in and be prepared to give a brief description of your situation.

There are some very simple differences between these three legal assistance options:

On Call:

• Free attorney review of documents
• 40% off Attorney Services
• Lawyers are found for you but you can always ask for a new one
• A Benefit of a Rocket Lawyer Legal Plan

Attorney Directory:

• Search for and locate attorneys in your area
• Select the attorney you want to work with and contact their office
• All costs are based on the attorney you select and their independent fees
• Accessible to everyone

Ask a Lawyer Online:

• Ask a question of a lawyer
• Get an answer online
• Fees are low and based on how quickly you want an answer
• Accessible to everyone

Rocket Lawyer has four powerful ways for lawyers to increase their online presence and promote their practice.

1. As a lawyer who is licensed and good standing in your state you can create or claim your existing profile on Rocket Lawyer for free. To see if you already have a profile visit the attorney directory.
2. Preferred placement advertising is available. Please call an Attorney Services representative at (888) 627-1193 to learn about available inventory in your area.
3. Apply to join On Call. Rocket Lawyer On Call^TM is a program available exclusively for Legal Plan members and provides our members with discounts on local attorneys for document reviews and general legal matters. There is no cost to the attorney to join. He or she must only commit to providing the previously agreed upon discounts to Legal Plan members who request their services should the attorney accept the matter. In return, the attorney receives a steady stream of inbound client requests.
4. Contribute to a Rocket Lawyer blog, podcast, help article or document. By contributing content to our social media outlets you will be provided exposure to our thousands of daily visitors while you build and maintain your online reputation. To learn more, click here.

To create a profile please click here.

If you already have a profile and want to make changes to it first be sure you are logged into your Rocket Lawyer account. Once you are logged in, please follow the instructions below:

1. Select the My Account menu and click Edit Profile.
2. Makes changes as needed to your contact information, contact preferences, profile details, Smart Referral preferences, etc.
3. At the bottom of the page is a button to Save your changes.

Lawyers have several ways of advertising on Rocket Lawyer. The easiest way to get started is to create a free profile which adds you to our attorney directory.

If you want even more targeted exposure we have an advertising program that provides participating attorneys with preferred placements across Rocket Lawyer.

To learn more about how Rocket Lawyer can help grow your practice please contact Attorney Services at (888) 627-1193. You can also e-mail us at attorneyservices@rocketlawyer.com.

To become an On Call attorney please contact Attorney Services at (888) 627-1193 to sign up. You can also e-mail us at attorneyservices@rocketlawyer.com.