About Us

Dan joined Rocket Lawyer's Board of Directors in December 2009 and was appointed President and CEO by the Rocket Lawyer Board of Directors in March of 2010. Dan brings his passion for customer service and teamwork to Rocket Lawyer every day.

Dan has more than 20 years of experience in the high-tech field with a focus on online software and services. In his most recent position prior to joining Rocket Lawyer, Dan served as CEO of LinkedIn Corporation where he transformed a small start-up into the world's largest and most effective professional network.

Prior to LinkedIn, Dan spent five years as Executive Vice President and General Manager at Advent Software, a leading provider of software and services for the global investment management industry. Before joining Advent, Dan spent nearly seven years at Intuit, Incorporated where he served in a number of roles including Vice President and General Manager of Intuit's Small Business Division and Vice President of the International Division.

• Director of Direct Marketing
• Email Campaign Specialist
• Email Operations Manager
• Forecasting Planning and Analysis (FP&A) - Analyst
• Inside Sales Representative
• Marketing Communications Manager
• Online Marketing Manager
• Quality Assurance Analyst
• Senior Product Manager
• Senior Software Engineer
• Senior Systems Administrator
• SEO Manager
• UI / UX Designer
• Web Writing Internship

Customer Retention Representative

Rocket Lawyer is looking for a talented Customer Retention Representative. The ideal candidate will have excellent sales skills and will be able to communicate the value of Rocket Lawyer membership to our customers.

Primary Duties and Responsibilities:

• Educate customers on the value of a Rocket Lawyer membership or the benefits included with one
• Focus on increasing revenue for Rocket Lawyer through inbound telephone retention or sales
• Consistently meet or exceed performance metrics as defined by the company while contributing to overall team goals 
• Maintain a world class level of customer service

Qualifications:

• Bachelor’s degree preferred
• Previous experience in Internet or corporate sales is preferred
• Proven negotiation or sales skills with a successful track record of attaining or exceeding goals
• A self-starter with the ability to work independently and towards common goals in a group sales environment
• Great relationship and interpersonal skills, tenacity, resilience and presentation skills
• Ability to move fast and thrive in a dynamic, quickly-changing environment
• Must have professional and confident phone/email skills and a passion for helping customers
• Must be comfortable handling high volumes of calls
• Punctual and consistent attendance is required
• Ability to multi-task with strong attention to detail
• Personality to maintain a respectful and professional behavior in situations which have irate and frustrated clients voicing concern for services or a product purchased
• Proficiency with all MS Office programs and Salesforce
• Strong work ethic and a team player

To Apply:

Click here to apply or email your resume to csjobs@rocketlawyer.com.

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Customer Service Director

Rocket Lawyer is in the process of building a new level of customer service. Customer satisfaction is our focus from the top down. We believe in driving our NPS through customer service. Our customer service is good and improving, but we are looking for someone to drive this to excellence. Rocket Lawyer is growing fast and is expanding beyond its headquarters in San Francisco and adding a new facility in Ogden, UT. Your job will be to build out and manage a team that can support this vision while building a fun, dynamic, and hardworking culture. This is an excellent opportunity to help build a great customer experience.

Primary Duties and Responsibilities:

• Recruiting, hiring, and managing over 25 customer service employees this year and managing future growth beyond that as the company continues to rapidly expand.
• She or he will be responsible for development and implementation of the Rocket Lawyer customer service strategy in Ogden, and assist with setting Customer Service department goals. 
• Effectively lead and coach a team across multiple functions. 
• Demonstrate personal passion for delivering on commitments to customers. 
• Participate in setting and implementing overall company strategy. 

Qualifications:

• Bachelor’s degree plus 15+ years of call center experience with at least 8 years as a manager or director, MBA preferred 
• Previous customer service leadership experience within an ecommerce company is highly desirable 
• Strong working knowledge of call center and telephony infrastructure
• Demonstrated mastery of customer service strategies and functions
• Experience working with and implementing Salesforce
• Successful track record of leading teams delivering superior business results and top tier customer service
• Adaptable, flexible, collaborative and results driven
• Strong sense of humor and ability to work effectively with upset customers
• Ability to drive change in a fast-paced environment
• Excellent interpersonal skills and ability to work with all levels in the organization
• Superior written and oral communication skills
• Strong organizational and project management skills
• Metrics driven decision maker with very strong quantitative skills
• Mastery of Word, Excel and PowerPoint
• Demonstrated use of one or more quality methodologies (Six Sigma, Lean, etc.) is highly desirable

To Apply:

Click here to apply or email your resume to csjobs@rocketlawyer.com.

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Director of Direct Marketing

Rocket Lawyer is looking for a talented and energetic email and direct marketing leader to help us revolutionize the way legal services are delivered online.

In this role, you’ll be responsible for leading the development and implementation of all email and direct marketing initiatives for our fast growth start-up, ensuring our engagement and nurture strategy results in profitable, long term relationships with our customers.

This visionary customer engagement strategist is charged with engaging trialers and customers at all points of the funnel, with the ultimate goal of driving revenue. He/she will oversee the strategy and champion the execution of a wide spectrum of conversion activities, including lead nurture, converting trialers to paying customers, upselling and cross-selling, customer retention, and increasing loyalty.

This visionary will be well versed in CRM practices and technologies, have a keen understanding of the roles & value of communication types, and possess an innate talent of finding trends and opportunities in data. This role is perfect for the person who views activities through a customer centric lens and thrives on balancing strategy, creativity and analytics to delight the customer. This person should be ROI-focused and will be responsible for strategy, segmentation, execution, and measurement

Primary Duties and Responsibilities:

• Own and drive conversion and member retention by planning, testing, designing, and delivering our customer contact strategy
• Understand the differentiated and evolving emotional and rational needs of customer segments as they migrate from prospect to trial to initial conversion and advocacy
• Segment customers into most profitable addressable market segments, and develop tailored campaigns to address their specific needs
• Leverage Marketo and Salesforce.com to the fullest extent, ensuring customer data (behavioral and self-reported) is made available and leveraged for campaign relevance
• Proactively define conversion and retention KPIs and requirements for analysis, research, modeling, optimization and other advanced techniques to improve program results.  Apply your deep experience with A/B and multivariate testing.
• Provide the creative team with clear direction on creative execution as well as target audience, customer insights, marketing objectives and value proposition​
• Manage internal and external resources to achieve direct marketing objectives efficiently and cost-effectively.​
• Provide thought leadership, and share best practices for Direct Marketing.​  Leverage internal and external trends to drive new direct marketing techniques

Qualifications:

• A minimum of 5-7 years of email and direct marketing experience in a consumer marketing organization.
• Strong consumer loyalty program or subscription business experience required
• Demonstrated experience directly managing people, including hiring, developing, motivating, and directing day-to-day activities
• Experience in B2C marketing to the very small business audience is a huge PLUS
• Ability to succeed in a fast paced, highly collaborative and data-driven environment
• Track record of making an impact on business results
• Experience at a major Internet business is desired
• Ability to succeed in a fast paced, entrepreneurial environment 

To Apply:

Click here to apply.

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Email Campaign Specialist

Rocket Lawyer is looking for an email marketing campaign specialist to help us revolutionize the way legal services are delivered online.

In this role, you’ll develop and implement email and direct marketing initiatives for our fast growth start-up, ensuring our engagement and nurture programs result in profitable, long term relationships with our customers.

This role is perfect for the person who believes that loyal customer relationships are built through a steady and constant contact that delights the user and helps the brand shine. As a creative driver of our email campaigns, you’ll leverage customer insights and work closely with our creative team to deliver compelling email designs and messaging, tailored to specific customer segments. You’ll be directly responsible for executing campaigns accurately and on time, and your primary measures of success will be conversion and retention.

Primary Duties and Responsibilities:

• Responsible for day-to-day campaign details. Work closely with design and copy resources to ensure emails are delightful and represent the brand in the best ligh
• Leverage email marketing tools (Marketo, Salesforce.com) to develop engaging email campaigns that maximize customer conversion, up-sell and retention
• Develop comprehensive email testing plans to identify winning strategies.  Conduct testing in a disciplined and measurable manner to efficiently drive results
• Support QA and end to end testing (A/B, multivariate) for email templates and landing pages
• Drive and optimize campaign performance to achieve traffic and revenue metrics including CTR, open rates, incremental revenue lift, conversion and retention
• Prepare email documents and information for campaign kick-off.  Manage documentation edits/changes throughout campaign cycle
• Work closely with the Email Operations Manager to ensure all campaigns are delivered on time and accurately, and that all email activity is tracked and analyzed to support ongoing optimization

Qualifications:

• You are creative and have a strong attention to details.  You know that small details matter and are willing to take the time to execute to the vision
• You enjoy collaborating with your colleagues and have the ability to work cross functionally with creatives, business analysts and engineers
• 2-4 years’ experience in a fast-paced marketing setting
• Email marketing execution experience is required, and e-commerce or subscription based web business experience is a major plus
• Extensive experience in Excel required.  Must be able to work on PC and Mac operating systems and be fluent in Microsoft Office applications
• Bachelor’s Degree required

To Apply:

Click here to apply.

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Email Operations Manager

Rocket Lawyer is looking for an experienced email operations manager to help us revolutionize the way legal services are delivered online.

In this role, you’ll drive all operational aspects of our email and direct marketing initiatives for our fast growth start-up, ensuring our engagement and nurture programs result in profitable, long term relationships with our customers.

This role is perfect for a highly analytical person who is driven to build and deliver compelling email and direct marketing campaigns that drive measurable business results.

Primary Duties and Responsibilities:

• Be the primary owner and driver of our marketing automation tools (Marketo, Salesforce.com) and, in combination with our internal account management systems, define target lists, test and launch email and lead nurture campaigns, and measure all email related activity
• Create emails and landing pages using HTML and CSS
• Drive and optimize campaign performance to achieve traffic and revenue metrics including CTR, open rates, incremental revenue lift, conversion and retention
• Generating campaign reports; analyzing campaign effectiveness and communicating business results. 
• Manage strict adherence to deliverability best practices to optimize delivery across ISPs
• Work closely with Email Campaign Specialists to ensure all campaigns are delivered on time and accurately, and that all email activity is tracked and analyzed to support ongoing optimization
• Work with sales organization to build scoring program based on customer behavior to prioritize leads

Qualifications:

• 3-5  years’ experience building successful email marketing programs in a high volume consumer web site.
• HTML & CSS coding; Photoshop preferred
• End to end ownership of email campaign management
• Data segmentation & database management experience 
• SQL skills strongly desired
• Strong data analysis skills, including the ability to present data in a meaningful way to marketing managers and executives
• Ability to think logically & critically when solving problems and considering process & platform improvements
• Strong MS Excel skills
• Strong written & verbal communication skills; ability to communicate with a non-technical audience
• Experience with a variety of marketing tools (Marketo, Salesforce.com, Extole) 

To Apply:

Click here to apply.

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Forecasting Planning and Analysis (FP&A) - Analyst

We're looking for an FP&A Analyst to add to our growing team! This is a key role & opportunity to help redefine the legal industry. As the successful candidate you will design, implement and manage the processes that support business needs including the development of financial forecasts and analysis, generating internal management reports and monitoring key performance indicators. In this role, you will help shape both the direction and success of the firm while transforming the way the legal industry does business. This position will be highly visible throughout the company.

Primary Duties and Responsibilities:

• Help develop & refine standardized weekly & monthly key metrics reports
• Maintain a dashboard of key financial metrics for daily company-wide distribution
• Prepare presentations for senior management & board
• Assist in the monthly/quarterly forecast vs. actual and other close related activities
• Maintain a report library & archive

• Provide decision support for functional managers who require financial justification for contemplated initiatives
• Conduct a number of regular analytical projects including industry benchmarking, customer acquisition cost assessment by segment, customer lifetime valuation, etc.
• Assist management in developing pricing of new products & services, developing SEM/SEO models, determining rev share & referral/partner models
• Perform ad hoc business case analysis for new business opportunities, new products, pricing changes & various other projects with cross-functional team members

• Participate in the preparation of the annual operating plan & periodic updates
• Coordinate with departmental managers to set final budgets & drive monthly plan to actual variance & forecast update process
• Prepare presentations for senior management and board of directors

Qualifications:

• Bachelors Degree in an analytical or financial discipline
• Familiarity with Excel and PowerPoint
• 0 to 2 years of direct recent FP&A, finance or analyst experience with significant experience analyzing & reporting on key industry metrics & benchmarks
• Ability to produce reports, analyze trends, develop findings and provide insights
• Solid understanding of accounting processes, procedure & internal controls
• Strong analytical & research skills with solid background in accounting and/or finance
• Excellent communication and interpersonal skills with the ability to succinctly relate findings
• Demonstrated ability to work cross functionally
• High degree of accuracy with numbers & models
• Ability to prioritize and multi-task
• Extra consideration given to candidates with demonstrated experience building & refining report specifications and strong technical skills

To Apply:

Click here to apply.

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Inside Sales Representative

Are you ready to step into a career and give up that dead end job? If so, Rocket Lawyer has openings for Inside Sales Representatives. This is not a job for those of you looking to punch a time card from 9-5. If you are willing to work hard and be rewarded, this is the CAREER for you.

Rocket Lawyer is transforming legal services by driving complexity, expense and time out of the legal process. Our team is hard working, fun, and has prior experience with some of the most successful Internet companies. We work with small businesses in all sectors and are looking for energetic, competitive, and coachable people to join our team.

Candidates must have strong sales skills, a collaborative spirit and a passion for achieving results. This is a unique opportunity to be part of a young and rapidly growing team critical to Rocket Lawyer’s success. This team helps fuel the innovation and growth of Rocket Lawyer’s core products and offers the ability to have a significant impact. This position is located at Rocket Lawyer’s headquarters in the financial district in San Francisco, CA.

Primary Duties and Responsibilities:

• Focus on increasing market share for Rocket Lawyer products through outbound telephone and email follow up and prospecting
• Convert prospects into sales by differentiating Rocket Lawyer from the competition
• Consistently meet or exceed quota-based performance metrics as defined by the company while contributing to overall team goals
• Maintain a world class level of customer service

Qualifications:

• 2-3 years of experience
• Previous experience in Internet or corporate sales
• Proven sales skills with a successful track record of attaining or exceeding quotas
• A self-starter with the ability to work independently and towards common goals in a group sales environment
• Great relationship and interpersonal skills, tenacity, resilience and presentation skills
• Ability to move fast and thrive in a dynamic, quickly-changing environment
• Must have professional and confident phone/email skills and a passion for helping customers
• Ability to handle multiple priorities using effective organizational and time-management skills
• Excellent communication skills both written and oral. Good sense of humor desired
• Computer proficiency: Word, Excel, e-mail, ability to learn other key systems
• Bachelor's degree

Preferred Qualifications / Personal Characteristics:

• Enjoys achieving assigned goals, Competitive, Positive attitude (Tough Optimist), Enthusiastic, Diligent

Additional Information:

• Local candidates only, no relocation (San Francisco Bay Area)
• No third party applications

To Apply:

Click here to apply.

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Marketing Communications Manager

Rocket Lawyer is looking for an experienced marketing communications leader to help us revolutionize the way legal services are delivered online.

In this role, you’ll develop results-oriented marketing communications plans, develop actionable customer insights, and directly managing activities that build our brand reputation and drive customer demand for Rocket Lawyer’s products and services.

This is a hands-on role in a dynamic and entrepreneurial start-up environment. 

Primary Duties and Responsibilities:

• Perform ongoing customer research and segmentation to identify and capitalize on unmet market needs resulting in better performing messaging, and superior product/marketing fit
• Develop and maintain corporate branding, messaging and positioning guidelines
• Hands-on involvement and management of advertising and creative campaigns, including developing and managing to creative briefs; ensure consistent and high impact use of brand voice and visual identity across all communication channels
• Provide channel marketing support to sales and business development; create compelling presentations, demos and sales collateral that effectively position Rocket Lawyer and drive engagement
• Manage public relations initiatives that position Rocket Lawyer as a key source for legal insights;  exercise judgment to prioritize media opportunities, help prepare talking points, speeches, presentations and other supporting material as needed; oversee the planning and execution of regional events to raise awareness and increase engagement with lawyers

Qualifications:

• 5-7 years of experience in consumer marketing; experience working on both established brands and in a scrappy start up environment is a plus
• Demonstrated experience and leadership managing integrated marketing communications programs, PR, and customer insights
• Innovative thinker, with a track record for translating strategic thinking into action plans and output
• Excellent judgment and creative problem solving skills
• Superior management skills; ability to influence and engage direct and indirect reports and peers
• Experience developing and managing marketing budgets and plans
• Self-reliant, good problem solver, results oriented
• Exceptional written, oral, interpersonal and presentation skills and the ability to effectively 
interface with senior management and cross-functional staff

To Apply:

Click here to apply.

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Online Marketing Manager

Rocket Lawyer is looking for an accomplished, experienced and analytical Online Marketing Manager to manage our online traffic acquisition programs. As a key member of the marketing team, you will be responsible for defining paid search priorities, and will help drive key traffic initiatives, including SEM, Affiliate Marketing, Display and Retargeting. This position reports to the Director of Online Marketing.

Primary Duties and Responsibilities:

• Develop and execute online marketing strategies for paid search, affiliate, and retargeting to achieve monthly objectives
• Own direct relationship with primary SEM agency partner. Manage additional external vendors and negotiate new vendor relationships as necessary
• Provide reporting & data analysis (with support from analytics team) to problem solve, identify opportunities and communicate key performance trends to the organization
• Work with third party suppliers to increase the quantity and quality of traffic, driving increasing efficiency with ongoing testing and experimentation
• Work collaboratively with members of the content marketing, product and engineering teams to develop and implement robust landing page testing capabilities
• Monitor competitive best practices, keep up with industry trends and introduce new ideas for improving performance

Qualifications:

• Proven track record growing SEM traffic and conversion volume on a large destination site
• Experience growing affiliate programs on affiliate platforms like Commission Junction
• Strong familiarity with display advertising and retargeting is a plus
• Strong analytical and quantitative skills with a demonstrated ability to interpret and leverage data to drive decision making
• Strong attention to detail combined with the ability to prioritize and meet aggressive targets and deadlines
• Ability to translate strategy into tactics and ideas into action (characterized by solid execution).
• Excellent business acumen and problem-solving skills
• Knowledge of SQL or other database query languages a plus
• Startup experience highly preferred with a can- and will-do attitude
• Startup experience highly preferred with a can- and will-do attitude
• College degree required

To Apply:

Click here to apply.

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Quality Assurance Analyst

We are looking for a passionate QA Analyst who wants to work in a fast-paced, dynamic Agile environment with a talented product development team.  As part of a small team consisting of a product manager and 3-4 engineers, QA Analysts are active partners in the design, test case planning & execution, and release of new features and enhancements for our growing customer base. 

Primary Duties and Responsibilities:

• Work closely with product management during the design phase to help clarify requirements.
• Develop test cases for new features and enhancements.
• Execute tests effectively and efficiently as code is delivered.
• Write and run SQL queries on relational databases to verify data integrity and utilize various open source tools and browser add-ons to test beyond the UI.
• Report bugs in the implementation and design with sufficient information and detail so they can be reproduced and properly prioritized.
• Work pro-actively with cross-functional team to resolve issues surfaced in testing.
• Build and articulate a well-supported opinion on product release-readiness.
• Develop and maintain regression suite; work with automation engineer to incorporate into automated suite.

Preferred Qualifications:

• Mid to senior level black/gray box tester with experience testing consumer web applications.
• Experience testing back-end systems and tools that support internal customers.
• Loves to dig in, explore, and discover the functional logic and hidden complexities of an app.
• Able to switch gears quickly in a fast-paced environment where priorities change constantly.
• Has a keen eye for surfacing weak spots in applications and breaks them effortlessly.
• Is eager to expand her technical skills, domain knowledge, and the depth and breadth of her product knowledge, even beyond the boundaries of her product areas.
• Can step up and take the lead on projects as needed.
• Excellent analytical and communication skills.

To Apply:

Click here to apply.

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Senior Product Manager

Rocket Lawyer is transforming the legal service market with easy, web-based, do it yourself tools and access to a nationwide network of lawyers for consumers and small business. The traditional legal process is expensive, complicated and time consuming. At Rocket Lawyer, anyone can create legal documents through our simple interview process, manage legal affairs and find a lawyer to help with legal issues.

We are a small startup in downtown San Francisco, looking for an experienced Senior Product Manager who can thrive in a dynamic and growing company environment. Are you obsessed with meeting customers' needs? Are you dying to work with an agile development team to kick out functionality that millions of users will rely on? Can you think of nothing more fun than conceiving, designing, building and launching tools that will help individuals and small businesses in their everyday lives?

Primary Duties and Responsibilities:

• Drive product planning, requirements definition, and design of new product features and enhancements
• Translate qualitative/quantitative customer insights into discrete and concise requirements and initiatives
• Decompose complex problems into step-by-step solutions that engineers can implement iteratively
• Work collaboratively with engineers, UI designers and other cross-functional team members to define, design, release and measure initiatives

Qualifications:

• The ideal candidate would have a keen understanding of the most recent trends around consumer web use including experience with social media
• Must be passionate about the internet and emerging web technologies with a demonstrated track record of visionary execution
• Must have excellent communication skills and be able to interact with and understand technical subjects/emerging technologies and their relevance to the marketplace
• 5-10 years experience in a product management or equivalent role preferably in building web products, with a demonstrated ability to drive product planning, development, and launch.
• MBA is a plus

Salary is based on experience.

To Apply:

Click here to apply.

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Senior Software Engineer

Rocket Lawyer is transforming legal services by driving complexity, expense and time out of the legal process. We are the fastest growing legal services website and are building a world class team in San Francisco creating easy, web-based, do it yourself tools and providing access to a nationwide network of lawyers for consumers and small business. We are hard-working, fun, have prior experience with some of the most successful internet companies in the Bay Area and are currently looking for a Senior Software Engineer to add to our growing team.

Primary Duties and Responsibilities:

You'll bring to the role a passion for building secure, highly scalable, robust and high-performance distributed systems. The ideal candidate will be proficient and have proven experience in the design and implementation of modern, distributed, multi-tenant platform architecture and the selection and use of leading, industry standard technologies. You will draw on your previous experience to build consumer web applications in fast-paced, collaborative settings. Working in an agile environment, you will work closely with business stakeholders, product managers, other software engineers and QA testers.

Required Qualifications:

• At least 6 years commercial experience in platform development and design
• Experience in the design and implementation of a service oriented architecture (SOA)
• Very strong Java skills and working knowledge of Python, Php, or Ruby
• Solid application data modeling and access skills including proficiency in SQL
• Familiarity and experience with the Agile development process
• Strong commitment to delivering well-structured, well-commented and test-driven code that is easy to maintain (by junior developers)
• Team player with excellent communication and organizational skills
• Self-starter who is results focused with the ability to work independently and in teams
• Proven track record of producing high quality software against plans and meeting deadlines consistently

Preferred Qualifications:

We prefer candidates to have experience in one or more of the following areas:

• Experience in start-up environments
• Recent working experience with Spring framework or J2EE6, JAX-RS / RESTEasy, JAXB, JPA / Hibernate, JMS / ActiveMQ
• Hands-on experience with JBoss or Tomcat configurations
• Direct experience with Map-reduce programming, Hadoop, Hive, or Cassandra
• Familiarity with the implementation and integration of reporting and analytic frameworks
• Team lead or Scrum master experience
• Proven track record of identifying and championing new technologies that enhance the platform, software quality, and developer productivity

To Apply:

Click here to apply.

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Senior Systems Administrator

Rocket Lawyer is transforming legal services by driving complexity, expense and time out of the legal process. We are the fastest growing legal services website and are building a world class team in San Francisco creating easy, web-based, do it yourself tools and providing access to a nationwide network of lawyers for consumers and small business. We are hard-working, fun, have prior experience with some of the most successful internet companies in the Bay Area and are currently looking for a Senior Systems Administrator to add to our growing team.

Primary Duties and Responsibilities:

We're looking for a candidate with a passion for building secure, highly scalable, robust, reliable and high performance distributed systems. The ideal candidate will be a top-notch senior Linux system admin with experience in fast-paced, dynamic environments. In addition to participating in the ongoing evolution of our server and network environments you will be part of our Tier 1 site support staff.

Qualifications:

• Computer science degree or related technical experience
• Ability to work in a 24/7 production co-located environment
• Web server Apache administration experience
• In-depth TCP/IP knowledge and experience and experience managing and administrating load balancers, firewalls and switches
• Strong general UNIX administration knowledge for Linux (RH ES/CentOS, Solaris Systems and Windows Server)
• Min of 7-10 years of Sr Sys admin experience, including experience at a rapidly growing organization
• Experience with setup, configuration and maintenance of DNS (Bind), LDAP, Sendmail/Postfix, Central Logging (syslog-Ng), SNMP and or Nagios-based monitoring, such as OpenNMS
• Strong Experience with Unix/Linux system administration
• Strong experience with environment configurations at network, OS and application levels
• Strong experience with environment monitoring in a 24/7 web application and ecommerce environments
• Strong experience in RedHat Linux (CentOS) environments
• Strong experience with Shell and Perl scripting
• Experience working with: UNIX and J2EE applications
• Strong troubleshooting and problem resolution skills required
• Strong attention to details required to be successful in this role
• Team player with strong communication skills

To Apply:

Click here to apply.

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SEO Manager

Rocket Lawyer is looking for an accomplished, energetic and creative SEO Manager to join our marketing team to drive significant increases in natural search traffic. As a key member of the content team, you’ll be responsible for defining SEO priorities, and will help lead a cross-functional team focused on SEO that includes product, engineering, writers and document development specialists. This position reports to the Director of Content Marketing.

Primary Duties and Responsibilities:

• Identify SEO priorities and requirements through data analysis and your knowledge of best practices.
• Drive SEO projects, working collaboratively with writers, product managers and engineers to ensure we optimize speed to market and ongoing iteration (test & learn).
• Define SEO measures of success and report on performance. Work with engineering to develop world-class SEO reporting capabilities using SQL, Excel and 3rd party measurement tools.

Qualifications:

• 2-4 years of experience working on SEO initiatives
• Solid understanding of SEO issues involving site architecture, keyword generation, search-optimized content, link building strategies, and blog optimization
• Startup experience highly preferred with a can- and will-do attitude
• Strong quantitative analytical skills with meticulous attention to detail. Comfortable working with raw data sets to generate reports & insights
• Proven track record growing SEO traffic and engagement on a large destination site
• Bachelor’s degree

To Apply:

Click here to apply.

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UI / UX Designer

Rocket Lawyer is transforming the legal service market with easy, web-based, do it yourself tools and access to a nationwide network of lawyers for consumers and small business. The traditional legal process is expensive, complicated and time consuming. At Rocket Lawyer, anyone can create legal documents through our simple interview process, manage legal affairs and find a lawyer to help with legal issues. We are a startup in downtown San Francisco.

We are looking for a User Experience Designer with a proven track record of outstanding conceptual design, information architecture and interaction design skills who can thrive in a dynamic, growing company environment. Are you obsessed with meeting customers' needs? Are you dying to work with an agile product development team to kick out functionality that millions of users will rely on? Can you think of nothing more fun than conceiving, designing, building and launching tools that will help individuals and small businesses in their everyday lives?

This is an ideal position for someone who is collaborative, assertive, and focused on turning complex concepts and processes into easy and understandable online tools.

Primary Duties and Responsibilities:

• Work with Product Management team to translate requirements into concepts and elegant user experience design
• Create interaction models, user task flows, screen designs, and UI details that promote ease of use, improving and optimizing the user experience
• Develop and maintain high-level wireframes and navigation maps that communicate your design ideas
• Build prototypes to demonstrate and test your recommendations
• Gauge the usability of new and existing product features and make constructive critiques and suggestions for change

Qualifications:

• 3+ years experience developing forward-thinking and appropriate UX solutions
• Bachelor's degree in interaction/interface design, human factors, human-computer interaction
• Portfolio demonstrating innovative UX designs and deliverables from a user-centered design process
• Solid knowledge of up-to-date web (and mobile) presentation capabilities & limitations
• Experience designing for B2B and/or eCommerce web applications
• Experience designing and implementing through an Agile process
• Ability to translate business requirements into intuitive interfaces
• Knowledge of interface design principles as well as usability research, theories, and methodologies
• Effective communication skills (oral and written) with peers, end users, and all levels of management
• Presentation skills and experience
• Solid time management, and prioritization skills

Salary is based on experience.

To Apply:

Click here to apply.

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Web Writing Internship

If you have a flair for writing, are a stickler for detail, and have top-notch analytical skills, this is the internship for you.  We’re looking for a part-time intern to help us with news, academic and legal research, in order to write blogs on political, legal, policy and other current events issues. You will see the inner workings of a growing web company with a mission to revolutionize the legal industry, as well as gaining web writing and social media experience.

Primary Duties and Responsibilities:

• News, policy and legal research 
• Draft and write articles for our blogs
• Assist with public relations efforts and social media campaigns
• Develop external links to the site
• Miscellaneous special projects

Qualifications:

• Law school student a bonus, or college student working towards a bachelor’s degree in history, English, journalism or related field.
• Excellent GPA (3.0 or higher)
• Excellent research skills
• Keen attention to detail
• Creative thinker and eager to learn
• Tech savvy (blog experience is a plus)
• Highly collaborative
• Dependable person who can manage tasks to deadline
• Interest or experience in the legal field a plus, but not required

Position is 10-15 hours per week, for 10-12 weeks. Salary is $10/hour.

To Apply:

Click here to apply.

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