BUSI0612
_________________
_________________
_________________, _________________ _________________
_________________
_________________
_________________
_________________, _________________ _________________
Dear _________________:
Thank you for your letter of _________________, in which you describe your experience with _________________. Your feelings of _________________ are quite understandable.
Our employees have been trained to treat customers with courtesy and respect at all times. I'm very sorry to learn that the person you dealt with did not behave in accordance with the high standards that are expected of our employees.
I am very sorry that you had an experience of this sort in our establishment. Please accept my apology.
Sincerely,
_________________
_________________