BUSI0741
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Dear _________________:
Thank you for taking the time to talk with me on the phone yesterday and share your concerns about working with my company. I can certainly understand that after having had a bad experience with one of our representatives in the past, you feel reluctant to work with our firm again.
Clearly, the final decision is yours. As you consider which firm to select for your _________________ business, I hope that you'll keep a few points in mind:
In short, _________________, we've done everything in our power to correct or eliminate the factors that led to your previous bad experience. I hope you'll give us another chance. I think you'll be glad you did.
Sincerely,
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