SAL04105
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Dear _________________:
I appreciate your candor in sharing your concerns with me about working with our company. Considering the experience you had with our representative a few years ago, I can understand your reluctance to work with us again.
All of the concerns you voiced were valid. And I'm pleased to be able to report that all of them have been addressed by the management here at _________________ in the time since _________________.
The changes we have made include the following: _________________. _________________, I know it's hard to forget a bad experience, but please give us the opportunity to demonstrate to you that we have changed. If you are dissatisfied in any way with the new service you receive, we will give you a full refund.
Thank you for considering our proposal.
Sincerely,
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