SAL0509
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Dear _________________:
We have received your letter of _________________, in which you complained that the _________________ you purchased from us does not _________________.
The _________________ you bought is a _________________; it is not designed to _________________. If you wish to have a _________________ that does _________________, I might suggest that you consider buying the _________________ model of our product. If you would like more information about the _________________, I will be happy to provide it.
Thank you for sharing your concerns with us. We look forward to serving you again in the future.
Sincerely,
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