SAL0502
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Dear _________________:
We received your letter of _________________, in which you described your experience in _________________. Thank you for taking the time to so clearly document your experience. I am sorry that the person you spoke with treated you in such a manner.
We do train our employees to be as courteous as possible, but it appears that the person you dealt with needs additional training in customer service. We will certainly follow up with the representative appropriately.
Please accept my apologies for the treatment you received. Thank you again for writing to us to share your concerns.
Sincerely,
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