BUSI0540
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Dear _________________:
_________________, I have called you _________________ times during the past week to ask for resolution of a very simple matter -- the return of the _________________ I bought at your store on _________________. The first time I called you, I was still your loyal customer, expecting to receive courteous service and a quick exchange of the _________________, which does not work.
By the second or third phone calls, I was becoming more focused on the fact that you hadn't returned my calls than I was on the fact that the _________________ didn't work. And _________________, after _________________ calls, I am furious!
I have been a customer of your store for many years, and the value of the item I want to exchange is paltry in comparison to the potential value of my business over the next few years. Isn't all that worth a phone call? Apparently not.
I request that you call me the day you receive this letter. My telephone number is: _________________.
Sincerely,
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